Getting Started
Welcome to the Mitel 5320e IP Phone manual. This guide helps you get started with initial setup and overview. Discover phone features, display, and button layout. Learn about signals, indicators, and basic operations. Refer to the Quick Reference Guide for frequently used features and detailed instructions.
1.1. Welcome and Initial Setup
Welcome to the Mitel 5320e IP Phone manual. This section guides you through the initial setup and preparation of your phone. Ensure your phone is powered on and connected to the network. The display should show your name, extension, and system time. If the display is blank or information is incorrect, contact your system administrator. Familiarize yourself with the phone’s features, including the 160×320 LCD display, programmable buttons, and Ring/Message Indicator. Use the Quick Reference Guide for easy access to frequently used features. This guide ensures a smooth start with your IP phone experience.
1.2. Overview of the Mitel 5320e IP Phone
The Mitel 5320e IP Phone is a full-feature, dual-port device designed for voice communication over an IP network. It features a 160×320 pixel LCD display, self-labeling programmable buttons, and a Ring/Message Indicator. The phone supports on-hook dialing and offers a user-friendly interface. With 8 programmable buttons, it provides one-touch access to essential features. The 5320e is part of the 5300 series, offering reliability and advanced functionality for business communications. This overview highlights key features to help you understand your phone’s capabilities and maximize its use.
1.3. Phone Features and Specifications
The Mitel 5320e IP Phone is a dual-port, full-feature device designed for voice communication over an IP network. It features an 8-line, 160×320 pixel LCD display, 8 programmable buttons, and a Ring/Message Indicator. The phone supports on-hook dialing and includes a self-labeling feature for programmable buttons. It operates on the Mitel 5000 Communications Platform and supports Session Initiation Protocol (SIP). The 5320e offers Power over Ethernet (PoE) capability and includes a USB port for future enhancements. Its sleek design and advanced features make it ideal for business environments requiring reliable and efficient communication solutions.
1.4. Display and Button Layout
The Mitel 5320e IP Phone features a 160×320 pixel LCD display that shows user information, system time, date, and feature button assignments. The display is non-backlit but allows for contrast and brightness adjustments. Below the display, programmable buttons provide one-touch access to frequently used features. Navigation buttons enable easy menu scrolling, while the dialpad buttons offer traditional call handling. The phone also includes feature buttons for functions like call transfer and conferencing. The layout is designed for intuitive operation, with buttons arranged to simplify workflow and enhance user experience.
1.5. Phone Signals and Indicators
The Mitel 5320e IP Phone uses visual and audio signals to indicate call and feature activity. The programmable buttons illuminate when active, and the Ring/Message Indicator flashes for incoming calls or messages. Audio signals include ringing tones and error tones for invalid actions. The display also shows status icons, such as a speakerphone icon when in use. These indicators help users quickly identify call states, feature activations, and system notifications. The phone’s visual cues ensure intuitive operation, making it easy to monitor call activity and system status at a glance.
Basic Call Management
Learn essential call handling features like making and answering calls, placing calls on hold, transferring, and conferencing. Also, explore redialing and speed dial options for efficiency.
2.1. Making and Answering Calls
To make a call, lift the handset and press the desired line button or dialpad keys. Enter the number and press Dial. For answering, press the line button or Answer softkey. Use the speakerphone by pressing Speaker. During calls, adjust volume with Volume buttons. To end calls, press End Call or hang up. For incoming calls, press the line button or Answer; If using analog line, press the programmed analog button; During call waiting, press Star (*) to switch calls. Efficiently manage calls with intuitive controls.
2.2. Placing Calls on Hold
To place a call on hold, press the Hold button or the Hold softkey during an active call. The line button will blink, indicating the call is on hold. To resume, press the line button or Resume. If using a headset, press Hold or the line button to hold. For analog calls, press hold or the line button. The caller hears hold music. To retrieve, press the line button or Resume. Use this feature to manage multiple calls efficiently. Ensure the caller is on hold before switching or transferring.
2.3. Call Transfer and Conference
To transfer a call, press the Transfer button or softkey during an active call. Dial the target extension or number, then press Transfer or hang up. For attended transfer, press Transfer, wait for the recipient to answer, then press Transfer or hang up. To initiate a conference, press Confr during a call, dial the second party, then press Confr again. All parties will join the conference. Use the Conference button to manage participants. The Conference status appears on the display.
2.4. Redialing and Speed Dial
To redial the last number, press the Dial softkey or the redial button. For speed dial, program frequently called numbers to programmable buttons. Press Menu, select Settings, then Speed Dial. Enter the number and assign it to a button. The display shows the assigned number or name. You can store up to 8 speed dial entries on the 5320e. Press the assigned button to dial the saved number instantly. This feature streamlines calling workflows and enhances productivity. Use the navigation buttons to scroll through speed dial entries if needed.
Customizing Your Phone
Personalize your Mitel 5320e IP Phone by adjusting display settings, programming programmable buttons, and setting preferences. Tailor your experience to suit your needs efficiently.
3.1. Adjusting Display Settings
The Mitel 5320e IP Phone allows you to customize its display for optimal visibility. Adjust the contrast and brightness levels to suit your preference. The display is a 160×320 pixel LCD screen that shows caller information, system time, and feature assignments. Note that the 5320e model does not have a backlit display, but you can modify settings via the menu. Access these options through the Settings application by pressing the Applications button and navigating to Display Settings. This ensures your phone’s display is comfortable to view in any lighting condition.
3.2. Programming Programmable Buttons
The Mitel 5320e IP Phone features programmable buttons for one-touch access to frequently used functions. These buttons can be customized to suit individual preferences, such as speed dial, call forwarding, or Do-Not-Disturb. To program a button, navigate to the Settings menu, select the desired feature, and assign it to the button. The 5320e IP Phone has 8 programmable buttons, while the 5330e and 5340e models offer 33 and 42 programmable buttons, respectively. This customization enhances productivity and streamlines your workflow.
3.3. Setting Up Preferences
The Mitel 5320e IP Phone allows users to customize their experience by setting up preferences. Adjust the display settings, such as contrast and brightness, to optimize visibility. Change the language or text size on the display for better readability. Enable or disable features like the screen saver to conserve power or maintain privacy. Access these settings through the menu by navigating to the Applications button, then selecting Settings. Customize ring tones, volume levels, and other personal preferences to tailor the phone to your needs, enhancing usability and productivity.
Advanced Features
The Mitel 5320e IP Phone offers advanced features like Camp-On, Meet-Me Conferencing, and Do-Not-Disturb (DND) with customizable reminder messages, enhancing call management and user productivity.
4.1. Using Camp-On and Call History
The Mitel 5320e IP Phone supports advanced call management features like Camp-On, which allows you to park incoming calls and retrieve them later. Call History stores lists of missed, received, and dialed calls, enabling easy tracking and redialing. Camp-On is ideal for managing multiple calls efficiently, while Call History provides a detailed record of all communication activities. These features enhance productivity and ensure seamless call handling.
4.2. Meet-Me Conferencing
The Mitel 5320e IP Phone supports Meet-Me Conferencing, enabling users to schedule and host conferences with multiple participants. To initiate, access the Applications menu and select Conferencing. Participants dial a predefined number and enter a passcode to join. This feature is ideal for planned meetings, allowing up to 64 attendees. The conference controller manages settings like volume and mute. Note that only one Meet-Me Conference can be active at a time. Refer to the user guide for detailed setup instructions and passcode management.
4;3. Do-Not-Disturb (DND) and Reminder Messages
The Mitel 5320e IP Phone offers a Do-Not-Disturb (DND) feature to block incoming calls, providing uninterrupted work time. Activate DND via the Applications menu or programmable buttons. A visual indicator confirms activation. Reminder messages notify users of scheduled events or tasks. Set reminders through the phone’s interface or sync with external calendars. Reminder alerts appear on the display, ensuring important events are not missed. These features enhance productivity and customization, allowing users to manage their time and calls efficiently.
Troubleshooting and Maintenance
Troubleshooting common issues like call drops, network disconnects, and audio problems. Maintenance tips include updating firmware, checking settings, and resetting the phone for optimal performance.
5.1. Common Issues and Solutions
Identify and resolve common issues with your Mitel 5320e IP Phone. Connectivity problems may occur due to network configuration or power outages. Audio issues, such as no sound or echo, can often be fixed by checking headset connections or restarting the phone. Display problems, like a blank screen, may require adjusting brightness settings or contacting IT support. For call management issues, ensure proper feature programming and check for software updates. Refer to diagnostic tools and system logs for detailed troubleshooting guidance to maintain optimal performance and functionality.
5.2. Viewing Phone Information
To view system or phone information on the Mitel 5320e IP Phone, press the Applications button and navigate to Settings. Select About 5320e/5330e/5340e IP Phone to see details like firmware version, IP address, and system time. This feature helps verify network connectivity and ensures the phone is running the latest software. If additional technical details are required, contact your system administrator for access to advanced diagnostic logs or system reports.
5.3. Diagnostic Tools and Settings
Access diagnostic tools by pressing the Applications button and selecting Diagnostics. This menu provides options to check the phone’s status, network settings, and call quality. Use the System Log to view event history and troubleshoot issues. The Network Test tool checks connectivity and latency. For advanced diagnostics, contact your system administrator to enable remote access or perform a factory reset if necessary. These tools help identify and resolve common problems, ensuring optimal phone performance and connectivity.
Accessories and Connectivity
Explore compatible accessories like cordless headsets and the Line Interface Module (LIM) for enhanced functionality. Learn about network connectivity requirements and optimal setup configurations for your phone.
6.1. Using a Cordless Headset
The cordless headset enhances mobility while using your Mitel 5320e IP Phone. To use it, ensure the headset is properly paired with the phone; When connected, the Headset icon appears on the display. Answer calls by pressing the Speaker button. Adjust volume using the headset controls and mute calls with the Mute button. For optimal performance, ensure the headset is hearing aid compatible (HAC). If issues arise, check the headset settings or consult your system administrator.
6.2. Line Interface Module (LIM) Setup
The Line Interface Module (LIM) enhances your Mitel 5320e IP Phone by adding analog line capabilities. Connect the LIM to your phone for failover during network outages, enabling calls via the PSTN. Configure the LIM in the phone settings to activate analog line features. Ensure proper installation and test the module to guarantee functionality. Use the analog line for emergency calls or local dialing when the IP network is unavailable. Refer to the manual for detailed setup instructions and troubleshooting tips to ensure seamless integration with your phone system.
Compliance and Safety Information
Ensure compliance with regulatory standards and follow safety guidelines. Avoid direct PSTN connection; use only with Mitel Networks systems. Adhere to safety precautions for proper usage.
7.1. Regulatory Compliance
The Mitel 5320e IP Phone complies with global regulatory standards, ensuring safe and legal operation. It meets FCC Part 15 requirements in the U.S. and CE standards in Europe. Compliance ensures electromagnetic compatibility (EMC) and prevents radiofrequency interference. The phone is designed for use within approved networks and systems, avoiding unauthorized connections. Users must adhere to local regulations and manufacturer guidelines to maintain compliance and avoid penalties. Proper installation and operation are essential for continued compliance.
7.2. Safety Precautions
Always follow safety guidelines when using the Mitel 5320e IP Phone. Avoid exposure to water or extreme temperatures, as this may damage the device. Use only approved power supplies and accessories to prevent electrical hazards. Keep the phone away from children to avoid accidental ingestion of small parts. If the phone is damaged, disconnect it immediately and contact a professional for repairs. Ensure proper ventilation to prevent overheating. Never attempt to modify the phone internally, as this can lead to safety risks and void the warranty. Adhere to all safety precautions to ensure safe and reliable operation.
Resources and Support
Access the Mitel 5320e IP Phone user guide for detailed instructions. Contact customer support for assistance with troubleshooting or feature inquiries. Utilize online diagnostic tools for optimal performance.
8.1. Accessing the User Guide
To access the Mitel 5320e IP Phone user guide, visit the official Mitel website or refer to the Quick Reference Guide provided with your phone.
The guide includes detailed instructions for using features like call history, language settings, and diagnostic tools.
It also covers troubleshooting tips and compliance information.
For voice mail setup, additional resources are available in the voice mail user guide specific to your system.
Download or view the manual online for comprehensive support and customization options.
8.2. Contacting Customer Support
For assistance with your Mitel 5320e IP Phone, contact customer support via phone, email, or through the official Mitel website.
Support is available 24/7 to address technical issues, provide troubleshooting guidance, or answer questions about phone features.
Visit the Mitel support portal for live chat, FAQs, and downloadable resources.
Ensure you have your phone model and issue details ready for faster resolution.
Mitel’s customer support team is equipped to help you maximize your phone’s functionality and resolve any concerns promptly.